Frequently Asked Questions - Service and support
We offer training courses to match your needs. Learning to use the primary development tools, JTAG ProVision and JTAG Visualizer, requires one to two days, assuming familiarity with PCs and the principles of board testing. Training for use of the production tools, such as PSA, the stand-alone run-time tool, requires half a day, including the use of the diagnostic software. More about training.
All customers on maintenance receive free software updates. For example, JTAG ProVision is available free of charge to all users with valid maintenance contracts and existing licenses to the earlier development tools. In addition to receiving free updates, maintenance subscribers have access to restricted areas on our website.
Contact us for more information on software maintenance.
We have factory-trained field engineers located around the world (9 in North America alone) and are readily available via email and phone. Normally, you would have one FAE assigned to you, based on proximity. This FAE is backed-up by the entire support team. Refer to our Service page.